Refund policy
Refund Policy
Last updated: November 2026
At Joyfull, each monthly edition is carefully planned, printed, packed, and prepared in advance. Our printable journals are digital files that can’t be returned once downloaded. For these reasons, we have the following refund policy.
By purchasing a Joyfull subscription, printable or other product, you agree to the terms below.
Change of Mind
We do not offer refunds, returns, or exchanges for change of mind. This applies to both physical and digital products.
Please review your order carefully before completing your purchase.
Subscription Payments
Once a subscription payment has been successfully processed, that payment is final and non-refundable.
If you cancel your subscription, no future payments will be charged. However, any Joyfull edition linked to your most recent successful payment will still be delivered and will be your final delivery.
Please refer to our Terms of Service for more information about subscription cancellations.
Printables
Printables are digital files that are delivered instantly and can’t be returned. For this reason, we don’t offer refunds for change of mind. This includes buying the wrong printable or no longer needing it.
If your printable file is faulty, won’t open, or isn’t as described, please contact us with your order number and a short description of the issue. We will send you a working replacement file, or provide a refund if we can’t fix the problem.
If you’ve lost your files or your download link has stopped working, contact us and we’ll resend your download link.
Damaged, Faulty, or Incomplete Orders
If your physical order arrives damaged, faulty, or incomplete, please contact us as soon as possible so we can investigate and fix the issue.
When contacting us, please include:
- Your order number
- A description of the issue
- Clear photographs of any damage (where applicable)
Depending on the circumstances, we may offer a replacement item, a replacement shipment, store credit, or another appropriate solution.
Australian Consumer Law
Nothing in this Refund Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.
If a product has a major fault or does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement, or refund as required by law.
Contact Us
If you have any questions about this Refund Policy or need help with an order, please contact us at:
Joyfull
Email: hello@joyfull.com.au